Company Details

Wide Screen Audio BV
Zwijnaardsesteenweg 75, B-9000 Ghent, Belgium
online@widescreenaudio.be
+32(0)93916916
BE0536875895 RPR Ghent

Article 1: General provisions

The e-commerce website of Wide Screen Audio, a private limited company with its registered office at Zwijnaardsesteenweg 75, VAT BE 0536875895, RPR Gent, offers its customers the opportunity to purchase the products from its online shop online. These Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order via Wide Screen Audio’s online shop, the Customer must expressly accept these Terms and Conditions, thereby agreeing to their applicability to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, except when previously, in writing and expressly accepted by Wide Screen Audio. These Terms and Conditions may be amended by Wide Screen Audio at any time. The Terms in force at the time of confirmation take precedence over all previous versions and over the Terms in force at Wide Screen Audio shop.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other taxes or duties to be borne by the Customer. The price indicated does not include the costs of preparation and delivery, unless otherwise stated. If delivery, reservation or administrative costs are charged, this will be stated separately when the order is placed. Shipping costs vary depending on the type of transport, place of delivery and the nature of the products ordered. For an exact price, please contact our customer service online@widescreenaudio.be. The stated price refers exclusively to the articles as described verbatim. The accompanying photos are for decorative purposes only and may contain elements not included in the price.

Article 3: Offer

Despite the fact that the e-commerce website is compiled with the greatest possible care, the information offered may nevertheless be incomplete, contain material errors, or not be up-to-date. Obvious mistakes or errors in the offer do not bind Wide Screen Audio. As regards the accuracy and completeness of the information offered, Wide Screen Audio is only bound by an obligation of means. Wide Screen Audio shall in no case be liable in case of obvious material errors, misprints or printing errors. If the Customer has specific questions e.g. about sizes, colour, availability, delivery time or delivery method, we request the Customer to contact our customer service department online@widescreenaudio.be in advance. The offer is always valid while stocks last and may be modified or withdrawn by Wide Screen Audio at any time. Wide Screen Audio cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer. Wide Screen Audio reserves the right to change its offer at any time by adding, modifying or removing products. The products are displayed as accurately as possible. The perfect display of the products on the website cannot be guaranteed; there may be differences in display of colours or materials due to browser programmes or monitors. The delivered product may differ from the product on the website, without this entitling the Customer to cancel the sale. However, the essential characteristics of the product are guaranteed; the quality of the product remains guaranteed and does not entail a price increase.

Article 4: Online purchases

Professional customers should ask for a professional invoice when purchasing. Orders addressed to Wide Screen Audio by post or telephone will not be processed. Wide Screen Audio has the right to refuse an order in the event of a previous dispute with the Customer due to non-payment or incomplete payment of a previous order. The Customer may place an order with Wide Screen Audio:

• Via email to online@widescreenaudio.be
• Online at the website https://www.widescreenaudio.be

Any order placed on the website https://www.widescreenaudio.be presupposes the creation of a customer account. The Customer places the chosen products in his shopping basket; here, the Customer has an overview of his order with the total price and any additional costs, such as those of the chosen courier service. The Customer can change his order until it has been definitively validated by him. The order is confirmed and executed after acceptance of the Terms and Conditions and receipt of the Customer’s payment. Wide Screen Audio will confirm the order by e-mail as soon as possible, stating the essential elements (such as the order number, products, place of delivery, price, etc.). Wide Screen Audio’s confirmation of the order shall be regarded as proof of the contractual agreement between the Customer and Wide Screen Audio. If an ordered product is out of stock, the Customer will be informed as soon as possible by Wide Screen Audio by e-mail. After the formalities were carried out to ship the product, a Track&Trace will be emailed to the Customer. Payment will be made exclusively in euro and for the total amount of the order. No discount will be applied. Payments cannot be suspended or settled without Wide Screen Audio’s prior written agreement. If at the time of commitment the goods purchased are not in stock, an advance payment of 100% of the total invoice amount is due. This advance cannot be reclaimed under any circumstances. The Customer has the choice between the following payment methods:

• by credit card
• by bank card
• via Paypal
• by bank transfer to account number BE85 0688 9777 1706 in the name of Wide Screen Audio BV
• via gift voucher

In the context of fraud prevention, Wide Screen Audio may, before delivery takes place, ask the Customer for proof of his bank details and identity. When validating its order, the Customer undertakes to provide these if requested. If the details are not provided within 3 days, Wide Screen Audio shall be entitled to cancel the order. Any payment by bank transfer must be paid in full at the time of ordering. In case the bank transfer is not received within 3 days, after confirmation by Wide Screen Audio, the order will be considered cancelled. Wide Screen Audio’s gift voucher is valid for 1 year from the date of issue. It cannot be refunded or exchanged for cash. Partial use of the gift card is accepted. The remaining balance of the purchase is paid by bank card.

Article 5: Delivery and execution of the agreement

Delivery can take place at a collection point or at the customer’s home address. If the item is in stock, the date and time of delivery will be determined jointly by the carrier/courier service and Wide Screen Audio. The Customer shall take care of the assembly of the products itself, unless otherwise agreed between the parties. Specific costs will be charged for assembly services. A quotation for this can be requested via email online@widescreenaudio.be. If the products of an order are available on different dates, Wide Screen Audio offers the Customer the possibility of splitting his order. In the case of split delivery, the delivery costs apply to each partial delivery of the order. If split delivery is not chosen, the products will be delivered as soon as all products are available. Unless otherwise agreed or expressly provided, the goods shall be delivered to the Customer’s residence or chosen pick-up point no later than 30 days after receipt of the order. The Customer must check the condition of the packaging, number and contents at the time of delivery and in the presence of the carrier. Any visible damage and/or qualitative deficiency of an item or other failure in delivery must be noted by the Customer on the delivery note and reported to Wide Screen Audio without delay. The statement on the delivery note “subject to unpacking” will not be accepted. Risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer on delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice had not been offered by Wide Screen Audio. Any complaint must be delivered to Wide Screen Audio within 3 working days of delivery. After this period, the complaint will be definitively rejected. Once the complaint has been established by the Customer, the Customer is not permitted to modify anything to the product and must allow Wide Screen Audio to establish the reported defects itself. If this is not complied with, the complaint cannot be considered. If, after investigation, the complaint is accepted by Wide Screen Audio, the warranty provisions shall apply. Regardless of the reason for the complaint, the Customer must accept the delivery and cannot refuse it from the carrier. The Customer must keep the product until acceptance of return from Wide Screen Audio.

Article 6: Retention of title

The supplied items remain the exclusive property of Wide Screen Audio until payment in full by the Customer. The Customer undertakes, if necessary, to draw the attention of third parties to Wide Screen Audio’s retention of title, e.g. to any person who may come to seize items not yet paid for in full.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from Wide Screen Audio in their capacity as consumers. The Customer has the right to withdraw from the contract within a period of 14 calendar days without giving reasons. The withdrawal period shall expire 14 calendar days after the day on which the Customer or a third party designated by the Customer, other than the carrier, takes physical possession of the good. To exercise the right of withdrawal, the Customer must inform Wide Screen Audio, Zwijnaardsesteenweg 75, 9000 Ghent, of its decision to withdraw from the contract by an unequivocal statement by e-mail to online@widescreenaudio.be. The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.(Link to model form) To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return the goods without delay, but in any event no later than 14 calendar days from the day on which it communicates its decision to withdraw from the contract to Wide Screen Audio. The Customer is on time if he returns the goods before the period of 14 calendar days has expired. The direct costs of returning the goods shall be borne by the Customer. The costs are estimated at a maximum of approximately EUR 200. The Customer is requested to return the items in their original condition and packaging, with all accessories and instructions supplied with them. If the returned product has diminished in value in any way, Wide Screen Audio reserves the right to hold the Customer liable and claim compensation for any diminished value of the goods resulting from the Customer’s use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. All returned items are carefully examined. The basic principle here is that the consumer may only inspect the item as he would be allowed to do in a shop. Returned articles may have been viewed but not used. Where an item has suffered a reduction in value due to the Customer’s use, this will be charged to the Customer. If the Customer withdraws from the agreement, Wide Screen Audio shall refund all payments received from the Customer up to that point, including standard delivery costs, to the Customer within a maximum of 14 calendar days after Wide Screen Audio is informed of the Customer’s decision to withdraw from the agreement. In the case of sales contracts, Wide Screen Audio may wait to refund until it has received all the goods back, or until the Customer has proved that he has returned the goods, whichever comes first. The original delivery charge will only be refunded if the entire order is returned. Any additional costs resulting from the Customer’s choice of a mode of delivery other than the cheapest standard delivery offered by Wide Screen Audio will not be refunded. Wide Screen Audio will refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such refunds. The Customer cannot exercise the right of withdrawal for:

• service contracts after the full performance of the service;
• the supply or provision of goods or services whose price is subject to fluctuations in the financial market over which Wide Screen Audio has no control and which may occur within the withdrawal period;
• the delivery of goods manufactured to the Customer’s specifications, or clearly intended for a specific person;
• the supply of goods which, after delivery, are by their nature irrevocably mixed with other products;
• agreements where the Customer has specifically requested Wide Screen Audio to visit it to carry out urgent repairs or maintenance there;
• the delivery of sealed audio and sealed video recordings and sealed computer software whose seal has been broken after delivery;
• the provision of accommodation other than for residential purposes, carriage of goods, car rental services, catering and services relating to leisure activities, where the contracts provide for a specific date or period of performance;
• the supply of digital content not supplied on a tangible medium, if the performance has begun with the Customer’s express prior consent and provided the Customer has acknowledged that he thereby loses his right of withdrawal (e.g. music downloads, software).

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Article 8: Warranty

Under Article 1649quater of the old Civil Code, consumers have legal rights. This legal guarantee is two years and applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights. To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods. For items purchased online and delivered to the Customer’s home, the Customer should contact customer service and return the item to Wide Screen Audio. If a defect is detected, the Customer must inform Wide Screen Audio as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its detection. Thereafter, any right to repair or replacement expires. The warranty (commercial and/or legal) shall never apply to defects arising as a result of accidents, neglect, falls, use of the item contrary to purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use. Wide Screen Audio is not obliged to pay compensation for indirect damage or any other financial loss suffered by the buyer.

Article 9: Customer service

Wide Screen Audio’s customer service can be reached at the telephone number +32 (09)3916916, by e-mail at online@widescreenaudio.be or by post at the following address Zwijnaardsesteenweg 75, 9000 Ghent. Any complaints can be addressed to.

Article 10: Penalties for non-payment

Unless expressly agreed otherwise in writing, the invoice is payable in cash. In the event of non-payment of all or part of the price, the provisions of Book XIX of the Economic Code shall apply, and the seller shall send the customer a free reminder to pay the amount due within 14 calendar days. If the customer does not pay within this period, the outstanding amount will be increased by an annual interest calculated at the reference interest rate increased by eight percentage points referred to in Article 5, second paragraph, of the Law of 2 August 2002 on combating late payment in commercial transactions calculated from the calendar day following the day on which the free reminder was sent to the customer, as well as by a fixed compensation of:

• 20 euros if the balance due is less than or equal to 150 euros;
• €30 plus 10% of the amount due on the tranche between €150.01 and €500 if the balance due is between €150.01 and €500;
• €65 plus 5% of the amount due on the tranche above €500 with a maximum of €2,000 if the balance due exceeds €500.

A fee for reminders and postage for sending reminders. There is a charge of €7.5 per reminder. Without prejudice to the foregoing, Wide Screen Audio reserves the right to take back items that have not been paid for (in full).

Article 11: Privacy

The data controller, Wide Screen Audio, respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018. The personal data provided by you will only be used for the following purposes: executing the concluded agreement, processing the order, sending newsletters and advertising or marketing purposes. answering questions in response to orders. You have a legal right to access and possibly correct, supplement or delete your personal data. You may also ask to restrict the processing of your personal data in a number of cases listed in the AVG. You may also oppose the processing of your personal data if you have serious and legitimate reasons to do so that override our need to process your data. Via a written, dated and signed request to Wide Screen Audio via email to online@widescreenaudio.be, you may request your personal data in digital and readable form free of charge and/or have it transferred to other controllers. Insofar as our processing is based on your prior consent, you have the right to withdraw that consent. In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge and do not need to provide a reason. To exercise your rights, please contact Wide Screen Audio BV, Zwijnaardsesteenweg 75 9000 Ghent or online@widescreenaudio.be. We treat your data as confidential information and will not transfer, rent or sell it to third parties.

Article 12: Use of cookies

Our Website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimise our Website. Without your prior consent, we only place purely functional cookies that are necessary for our Website to work correctly. For all other cookies, we request your prior consent. On your first visit to our Website, you will be asked to accept our cookies. You can subsequently manage your choices at any time. You can set your internet browser to not accept cookies, to warn you when a cookie is installed or to delete cookies from your hard disk afterwards. You can do this through your browser settings (via the help function). Please note that certain graphical elements may not appear correctly or that you may not be able to use certain applications.

Article 13: Infringement of validity – non-violation

If any provision of these Terms is declared invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions. The failure at any time by Wide Screen Audio to enforce any of the rights enumerated in these Terms, or to exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.

Article 14: Modification of conditions

These Terms and Conditions are supplemented by Wide Screen Audio’s general terms and conditions of sale. In case of contradiction, these Terms and Conditions shall prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups may serve as evidence.

Article 16: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of international private law on applicable law. The courts of the Consumer’s place of residence have jurisdiction in the event of legal disputes. The Consumer may also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).